General

Due to our automated fulfillment system, orders are automatically submitted to our JUYI Distribution Center in Kunming, Yunnan Province as soon as they are placed online.
Please note: We are unable to cancel or modify online orders once they have been submitted. We appreciate your patience and understanding.

FedEx Shipping

Once your order has shipped, you will receive an email notification with tracking information to check the status of your delivery.

Please note the following FedEx delivery conditions:

  • A signature is NOT required for residential deliveries.

  • A signature IS required for deliveries to apartment complexes and commercial addresses. FedEx will not leave your package without a signature in those cases.

If you are not available to sign at the time of delivery, and FedEx has already attempted delivery, you may:

  • Sign the yellow slip left by the driver, authorizing delivery to a nearby office or neighbor

  • Call FedEx directly with your tracking number and arrange delivery to another address

Estimated FedEx Shipping Times:

  • FedEx 2-Day: 2–3 Business Days

  • FedEx Next Day: 1–2 Business Days

UPS Mail Innovations Shipping

By partnering with the United States Postal Service (USPS) for final-mile delivery, UPS Mail Innovations reaches any domestic address, including PO boxes.

Estimated Delivery Times:

  • Contiguous United States: 3–8 Business Days

  • Alaska, Hawaii, U.S. Territories: 5–9 Business Days

  • APO/FPO Addresses: 5–9 Business Days

International Shipping

The shipping cost is automatically calculated based on your package’s weight and destination during checkout. You will see the total shipping fee before confirming your order.

Please note:
JUYI Technology Co., Ltd. is not responsible for any duties, taxes, or import fees incurred upon arrival in your country. These are determined by your local customs authority.
As required by law, we must declare the correct value of all international shipments.

APO / Military Addresses

JUYI Technology offers delivery to military (APO/FPO) addresses through UPS Mail Innovations. Please allow 5–9 business days for delivery to these destinations.

Backorders

If any item in your order is out of stock, your order will be held until all items are available. This applies to both domestic and international orders.

Once your order has shipped, you will receive a tracking number via email within 1–2 business days.

Contact Info:
Company: JUYI Technology Co., Ltd. 
Address: Beijing Road No.1222, Panlong District, Kunming City, Yunnan Province, China
Phone: 19887103020
Email: 2531039058@qq.com