1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, holidays, or promotional periods, processing times may be extended. You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Methods and Estimated Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: Typically 7-15 business days, suitable for non-urgent deliveries.

  • Express Shipping: Typically 3-7 business days, faster delivery with tracking.

  • Priority / Overnight Shipping: Available in selected regions for urgent orders, delivery within 1-3 business days.

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

Shipping fees depend on the delivery destination, package weight and dimensions, and the chosen shipping method. Exact shipping costs will be calculated and displayed at checkout before payment. We occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. International Shipping and Customs

We ship globally. International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please verify your country’s import policies before placing an order to avoid unexpected fees.

5. Shipping Restrictions

Certain products may have shipping restrictions based on destination regulations or carrier policies. If your order contains such items, we will notify you promptly and may cancel or modify the order.

6. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and link to the carrier’s tracking website. You can monitor your shipment’s status until delivery.

7. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate, including recipient name, street address, city, postal code, and contact phone number. We are not responsible for shipments delayed or lost due to incorrect or incomplete address information provided by the customer.

8. Delivery Attempts

Carriers will usually make one or more delivery attempts. If delivery fails, the package may be held at a local facility for pickup or returned to sender. Customers are responsible for retrieving packages or providing an alternative delivery address if needed.

9. Lost, Damaged, or Delayed Shipments

If your package is lost, arrives damaged, or significantly delayed, please contact our customer service team within 7 days of the expected delivery date. We will investigate the issue with the carrier and work to provide a satisfactory resolution, which may include reshipment or refund.

10. Customs Delays and Taxes

Customs clearance times vary by country and can cause delays beyond our control. We recommend allowing extra time for international shipments. Customs duties, taxes, and fees must be paid by the recipient as required by local laws.

11. Returns and Exchanges

Shipping policies for returns and exchanges are covered separately in our Return Policy. Please review it for details on how to return or exchange items and associated shipping costs.

12. Contact Us

For any questions or assistance regarding shipping, please reach out to us: