1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 calendar days from the date you receive your order. To qualify:

  • Items must be unused, undamaged, and in the original condition with all tags, labels, manuals, and packaging intact.

  • Products must be returned with all original accessories and components.

  • A valid proof of purchase (invoice, receipt, or order confirmation) must be provided.

  • Customized, personalized, or final sale items are not eligible for return or exchange unless defective.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products

  • Final sale, clearance, or heavily discounted items

  • Products damaged due to misuse, negligence, accident, improper care, or unauthorized repair

  • Consumable products such as batteries, earbuds, or hygiene-sensitive items

3. Initiating a Return or Exchange

To start a return or exchange:

  • Contact our Customer Service within 30 days of delivery by phone or email (details below).

  • Provide your order number, item(s) to be returned/exchanged, reason for return, and photos if applicable.

  • Our team will verify your request and provide return instructions, including the return address and shipping method.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

  • We recommend using a trackable and insured shipping service to avoid loss or damage during return transit.

  • Shipping costs for exchanges or subsequent replacement orders are the responsibility of the customer.

5. Condition Upon Return

Returned items must be sent back in the original packaging and condition, including manuals, accessories, and any free gifts or bundled items. Failure to do so may result in refusal of the return or partial refund.

6. Inspection and Refunds

  • Once the returned item is received, our team will inspect it within 3-7 business days.

  • If the item meets our return criteria, we will approve your refund or exchange request.

  • Refunds will be processed within 7-14 business days via the original payment method.

  • Shipping and handling fees are non-refundable, except for cases of seller error.

  • If the item does not meet return conditions, we reserve the right to reject the return or issue a partial refund.

7. Exchanges

  • We do not offer direct exchanges. Please return the original item for refund and place a new order for the desired product.

  • Any price difference for exchanged items will be handled through the refund and new purchase process.

8. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with supporting photos.

  • We will arrange for a replacement or full refund at no cost to you.

  • In such cases, we will cover the return shipping fees.

9. Late or Missing Refunds

  • If you haven’t received your refund after 14 business days, please check your bank account and credit card statement.

  • Contact your payment provider as it may take additional time to process the refund.

  • If you still have not received your refund, please contact us for assistance.

10. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement.

  • After 24 hours, if the order has been processed or shipped, cancellation requests may not be accepted.

  • Please contact Customer Service immediately to check your order status.

11. Responsibility of Customers

  • Please ensure the return package is properly packed to avoid damage during shipping.

  • We are not responsible for lost or damaged return shipments if no tracking information is provided.

  • Keep your return shipping receipt and tracking number until the refund or exchange process is complete.

12. Contact Information

For any questions or to initiate a return/exchange, please contact: